Refund Policy

Event Tickets: Cancellation and Refund Policy

Due to the limited number of tickets available to our events we apply the following cancellation and refund policy:

• Requests for refunds received more than seven working days prior to the date of the event will receive a full refund
• Requests for refunds received within 7 working days of the event date, refund will not be given

Cancellations should be made by email museum@smithartgalleryandmuseum.co.uk or in writing to

The Stirling Smith Art Gallery and Museum
Dumbarton Road
Stirling
FK8 2RQ

Privacy and Security:

To make sure you always have the highest level of security, tickets for our events will be made via WorldPay’s secure payment system, accepting most major credit/debit cards such as MasterCard and Visa.

Your card details and personal information will not be shared with any other company or organization.

Ticketing:

Full payment is required for all events at the time of booking as we cannot guarantee spaces if they are not paid for in advance. Payment may be by cash or card. Refunds will only be made onto the card used for the original purchase.

We will accept payment in Great British Pounds (GBP) only.

Tickets for Telephone Bookings will be available to collect on the door.